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Policies | Universal Body

We are committed to you receiving the best service and experience.
We maintain the highest standards of excellence in the beauty care industry.

We suggest the following guidelines to make your experience extra relaxing and
nurturing.

YOUR DAY SPA EXPERIENCE

Our goal is to design treatments to bring you back into balance; results oriented therapies using nurturing, high-touch approached and unique sensory experiences. Our therapists are caring and attentive professionals committed to fulfilling your every need. The information below will help you make the most of your time with us.

SPA ETIQUETTE

We ask you to arrive 15 minutes prior to your treatment. This allows you time to check in, enjoy a glass of purified water, fill out, or update, your personal profile and relax. Please ensure that you arrive on time so that we can provide your complete treatment and avoid inconvenience to other guests. Treatment time is approximate and calculated on one therapist.

Please note, that due to health and safety restrictions we are unable to cater for children under 7 years of age.

APPOINTMENT POLICY

Please book appointments in advance to receive your preferred date, time and therapist. Bookings of one hour or longer and group bookings require a 50% deposit paid in advance, these details are required at time of booking to secure your appointment this ensures you secure a therapist’s time. If you are redeeming a gift voucher, the gift voucher number must be advised at time of booking. We may also contact you prior to your treatment to
confirm your appointment time.

CANCELLATION POLICY

We understand that sometimes you need to change your schedule. Guests who wish to change or cancel an appointment are requested to provide 24 hours notice or a cancellation fee will be charged. If you provide less than 24 hours notice and your therapist’s time cannot be reallocated to another guest you will be required to pay for this time in full.

GIFT VOUCHERS AND CORPORATE GIFTS

We are pleased to offer gift vouchers for single treatments, packages or dollar value. We can accommodate specific requests and corporate orders. Orders for gift vouchers and products can be placed and paid for by phone or email. Treatment includes a consultation with your therapist, as well as home care recommendations and self-care rituals to continue your experience and results at home.

YOUR COMFORT

Your therapist will advise which clothes to leave on and will maintain your privacy at all times – we will provide you with a gown or robe, slippers and disposable underwear wherever required.  Please advise your therapist if you are uncomfortable for any reason.

REBOOKING

We recommend you schedule your next appointment after your spa experience to guarantee your next treatment. Ask your therapist about the best treatments and enhancement options to suit you.

PAYMENT OPTIONS

We accept Cash, EFTPOS, Mastercard & Visa


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